Barklandia Friends and Family,
It’s hard to believe it’s been over three years since I received the keys to an emptied-out, shell of a building that used be a bank and then a clothing consignment shop. While I had been in the building many times once the lease was signed, I still distinctly remember walking in for the first time after the previous tenant moved out. It was a moment filled with excitement, anticipation, and trepidation (which perhaps helps explain how I somehow managed to lock myself INSIDE the building before leaving). That little detail aside, the journey from that day forward has been nothing short of AMAZING. We have grown so much in our ability to provide premium care to our clients’ furry family members and I am beyond confident we will continue to learn and refine our practice so that your precious doggies will always be in the best of care. I can’t thank you enough for allowing us the opportunity to be a part of your lives and for trusting us with your furry family members!
We have worked hard to keep our prices low and competitive, but are now in a position where providing a quality and sustainable future for Barklandia requires increased pricing. My hope is that you will continue to read the rest of this message so I can share what our clients will get in return!
Each of these updates has been pursued and crafted with the same goal of provided top-shelf service for our clients and guests:
Already done or happening:
· New Floors: As you know already, we recently replaced our floors throughout the entire facility, except the lobby. They have been upgraded to a polyurea coating that is completely non-porous, ODOR RESISTENT, and antimicrobial.
· Environmentally Friendly Practices: Professional grade chemical dilution stations have been added to the facility. Not only does this decrease waste, but also significantly reduces the number of plastic products that are a function of our sanitation practices.
• Increased staff development for team member: There is so much more to this awesome job than playing with dogs! Our team regularly engages in professional development activities so that we can continue to learn and improve our services
· New Fencing: As we have grown and learned more about how to improve our craft, it has become apparent there is a legitimate need for non-see-thru fencing. The main advantage is the ability to allow separate groups to truly feel like a group of their own. This allows our handlers to be even more effective at their jobs.
· Dog Furniture: New professional grade doggie daycare furniture has been ordered and will be here in the dreaded, “8 – 12 weeks”. However, it will be worth the wait and the dogs are going to go bananas when they get to play on the new furniture!
· Pet Hotel Remodel: The general foot print of the Pet Hotel will stay the same, but all the suites will be upgraded with tile walls. The food prep area will also be upgraded with the installation of appliances that will be more efficient and allow for increased use and capacity.
· Water Heater: The current water heater is old and tired. The new one will have higher capacity but also extremely more efficient.
I can truly say with an honest heart that each and every member of the Barklandia team LOVES spending time with your doggies. They all engage in our professional development expectations with an eager mind for learning and can easily visualize how this process leads to happier dogs in our care.
When I made the mental commitment to change a “someday” thought to a solid, “damn straight we are doing this” thought I had the highest of hopes and expectations. Each of you, and your fur-children, have surpassed even my wildest dreams about what the future would look like.
Words could never express the gratitude I have for your trust, grace and patronage.
Rafael & The Barklandia Team
Kyle – General Manager
Jesse – Assistant Manager
Krystina – Assistant Manager
Jessica – Professional Groomer
Lillian – Certified Trainer
Dakota – Pack Leader
Felix – Pack Leader
Kyle C – Pack Leader
Emmalee – Pack Leader
Shelbie – Pack Leader
Bailey – Pack Leader
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